Thank you for your interest in the Transparent Factory, the Home of ID.
If you have any questions, please do not hesitate to contact us by telephone on 0049 351 420 4411. You can reach us Monday and Friday 8:00 a.m. - 6:00 p.m., Tuesday to Thursday 8:00 a.m. - 5:00 p.m. and Saturday 9:00 a.m. – 2:00 p.m. (except public holidays) or send us a written enquiry with your contact details.
On Saturdays you can call 0049 351 420 4411 to be connected directly to the Visitor Service for same-day enquiries, where you will have the opportunity to coordinate your desired appointment.
All enquiries after this time will be processed again by our Customer Care Centre from Monday onwards.
