Data Protection

Thank you for visiting us online, and thank you for your interest in our company, services and website.

Protecting your privacy when you visit our website is of utmost importance to us. These statements about data protection do not apply to the websites of other providers that can be visited via links, therefore please take note of the other providers’ data protection regulations.

1. Data collection when accessing and using the site

1.1. Access data

Processing of your IP address is an essential technical requirement when you visit our website. However in principle you can visit Volkswagen Sachsen GmbH’s website without telling us who you are. When you visit our webpages, we find out the

  • pages your have viewed
  • the date and time of your visit,
  • your browser type and version,
  • operating system,
  • device type and location data (geodata)
  • anomynized IP address

Your access data is made anonymous and evaluated for statistical purposes so that we can optimise our website for you.

For data protection monitoring, data backup and ensuring the correct operation of our data processing equipment, we store your access data in log files. Generally we delete your access immediately after the end of the connection, provided it is not required within the scope of its particular intended purpose, for example to correct faults.

1.2. Analytical services

Our website uses Matomo. This analytical service involves what is known as reach measurement for website optimisation. Your IP address is immediately made anonymous when it is processed by the server, so that as a matter of principle you remain anonymous to us as a user. Information about your use of this website is not shared with third parties. If you do not agree to your website visit being stored and analysed, you can prevent it by activating the Do Not Track setting in your browser. When your browser sends a Do Not Track header, Matomo will detect it and exclude you from data acquisition.

1.3. Session cookies

We use cookies. A cookie is a small data record that can be stored on your hard drive. This data record is created by the web server that you are connected to via your web browser, and is then sent to you. For example, when you click “Next” on forms, you maintain a link with your previous entries. Currently, most browsers are set up to automatically accept cookies. However your browser also gives you the option to reject cookies or receive notification every time cookies are used. Our technical session cookies do not contain personal data and are only used to be able to offer you as convenient and secure a service as possible. These session cookies are deleted when you close your browser. You must accept our session cookies to benefit from the full functionality of our website.

More details about the cookies used on the website can be found in our cookie policy.

2. Collection and processing of other personal data

Other personal data is only collected when you supply it, for example when you enter data or upload files onto our server. Data collected in this way is only processed within the Federal Republic of Germany. When entering data, you are informed of the precise scope of the processed data. For example from your entries in relation to visit requests, we process your contact information, information about your desired appointment, the desired language of your tour and your other messages in text format.

Personal data stored by Volkswagen Sachsen GmbH is processed in secure operating environments and is not accessible to the public. The website uses Transport Layer Security (TLS) technology to protect the transfer of personal data. The communication between you and the relevant servers of Volkswagen Sachsen GmbH is encrypted in order to prevent third parties from misusing the data. Most browsers show whether the security protocol is active by a small dialogue field or an icon. You can find out more by using the help function in your browser.

3. Use and sharing of personal data 

Personal data collected when you enter your details is as a matter of principle only used for contract processing, contract prospects and query handling. Over and above this your data can be used for direct advertising for similar offers from Volkswagen Sachsen GmbH or for the purposes of advertising its professional activities to your work address provided you have given your consent. As the protection of minors is particularly important to Volkswagen Sachsen GmbH, we do not send advertising to minors if we are aware of their age.

Sharing data with your consent 

In principle, your data is not shared with third parties. As proof of your consent in relation to data protection law, we save the contents of your consent, the content of the confirmation email sent to you and our data protection statement, as well as confirmation of your e-mail address by selecting the link in the confirmation email.

4. Contract data processing 

We commission service providers within the scope of query processing and your use of our services. These service providers are contractually obliged to observe data protection regulations and are not considered to be third parties within the meaning of data protection.

5. Links to other websites, content sharing 

Our online offer features links to other websites. We have no influence on whether their operators observe data protection regulations or how and for what purposes they process your data.

With the help of what are known as social plugins, it is possible to share a contribution or a page of this offer with other social network users. The social plugins included in our websites are made available as links. If you select a Volkswagen Sachsen GmbH webpage that contains such a plugin, your browser does not at this point establish a link with the social network’s servers. The contents of the plugins are only loaded after you click on the graphics. The plugin is transmitted from the social network’s server directly to your browser and opens in a new window.

By including the plugin, the social network receives information that you have selected the page from the Volkswagen Sachsen GmbH website. If you are logged into the social network, the social network can allocate your visit to your user account. If you are logged into the social network at that time, the visit to our pages and all your interactions in connection with the social plugin can be allocated to your user account and stored by the social network. You do not have to have a user account with the respective social network for the social network to process your IP address.

When sharing the contents of Volkswagen Sachsen GmbH, please ensure that the recipient agrees to receiving advertising from the link to the social network. Please therefore check that there is such an agreement before you make use of the services offered. Please see the data protection information from the respective social network for the purpose and scope of data collection, the further processing and use of data by the social network and your rights and configuration options in relation to this for the protection of your privacy.

5.1. Facebook 

Volkswagen Sachsen GmbH uses social plugins on its website from the social network, which is operated by Facebook lnc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The plugins are identified by the Facebook logo.

5.2. Twitter 

Volkswagen Sachsen GmbH uses a plugin on its website from the social network Twitter. This is operated by Twitter lnc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. The Twitter button can be identified by the Twitter logo.

6. Changes to our data protection policy

Due to the rapid development of the internet, it is necessary for us to update our data protection policy from time to time. With this in mind, please regularly check the latest version of our data protection policy.

7. Your rights 

You may exercise the following rights vis-a-vis Volkswagen Sachsen GmbH at any time without cost:

7.1. Information rights

You have the right to receive information from us about how your personal data is processed.

7.2 Correction rights

You have the right to require us to correct any personal data relating to you that is incorrect or incomplete.

7.3. Deletion rights 

You have the right to request the deletion of your data, provided the preconditions stated in Art. 17 GDPR have been met. For example, you can ask us to delete your data if it is no longer needed for the purpose for which it was collected. You can also request for your data to be deleted if we process your data based on your consent and you then revoke this consent.

7.4. Right to restriction of processing

You have the right to demand processing of your data be limited, if the prerequisites of Section 18 of the GDPR are satisfied. For example, this could be the case if you dispute the correctness of your data. You can then request for processing to be restricted while we check whether your data is correct.

7.5. Right to objection

You have the right to object to the processing of your data if processing is based on an overriding interest or your data is used for direct advertising purposes. An objection is permitted if data is processed either in the public interest or in the exercise of public authority or based on a legitimate interest of Volkswagen Sachsen GmbH or a third party. If you object to data processing, please specify the reasons why you object to data processing. You also have the right to object to data processing for the purposes of direct advertising. The same applies to profiling, provided this is related to direct advertising.

7.6. Right to data portability

You have the right to receive your data in a structured, commonly used and machine-readable format and transfer this data to another data processor, provided that data processing is based on consent or contract fulfilment and that automated processing methods are used.

7.7. Right to revoke consent

If a data processing activity is based on your consent, you are entitled to revoke your consent to data processing at any time with future effect and without cost by using the following contact data.

7.8. Right of complaint

You are also entitled to complain about our processing of your data by contacting a supervisory authority (e.g. the Data Protection Commissioner for the State of Saxony).

To exercise your rights, please write to the following address:

Volkswagen Sachsen GmbH
Lennéstr. 1
01069 Dresden

Phone: +49 375 55 3753

Postal address of the responsible supervisory authority for data protection:

The Saxon Data Protection Supervisor
Devrientstraße 5
01067 Dresden

Mailing address:
Postfach 11 01 32
01330 Dresden

Further contact and information you can find under

Volkswagen supports an end-to-end encryption based on S/MIME to ensure secure communication. The necessary key material can be found at